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‎04-04-2017 09:55 AM

HP Recommended
Product: Officejet 8610
Operating System: Microsoft Windows 10 (64-bit)

I receive message: A problem prevents the document from being scanned. Please try again or for troubleshooting see help and support" Also, where can I find the HP PRINT AND SCAN DOCTOR?

3 REPLIES 3

‎04-04-2017 11:50 AM - edited ‎04-04-2017 11:51 AM

HP Recommended

@kennvenit

 

Edits - Add Scan Doctor:

 

 

If the program to which you refer is Windows Live Photo Gallery, the software is likely not fully compatible with Windows 10.  Nothing we can do about that.

 

  • You may want to reinstall your copy of Windows Photo Gallery.

 

Reference:

Windows 10: Alternative to Windows Live Photo Gallery Solved

 

Side Bar:  If you have not done so in the past, please be careful of using Registry Cleaners.  The wrong cleaner, or the right cleaner used incorrectly, can (and may) damage your Registry and / or your installed File System.

 

There are a number of Scan options / programs available in Windows 10.

 

You are welcome to take a look at the following partial collection of programs / options / examples.

 

Dragon Document - Help, suggestions, links to how-to videos, and examples:

Scanning Program Options

 

Document Sections Include:

  • Know and Understand Scan DPI / Scan Resolution options
  • HP Scan Extended – Exceptional standalone scan program:  Single, Multiple scans, Auto-Crop!
  • NAPS2 -- Not another PDF Scanner
  • Printer Software (Full Feature Software)
  • HP Scan and Capture
  • And others…

 

Click the Thumbs Up to say Thanks!

Click Post that answers your question "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

‎04-08-2017 06:42 AM

HP Recommended

I found a solution elsewhere. All I had to do was unplug the HP printer, wait one minute, re-plug, and the recycling fixed the problem.

‎04-08-2017 10:25 AM

HP Recommended

@kennvenit

 

Have to love a simple answer.  

 

Happy Printing.

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

Dragon-Fur

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