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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 09:01 AM

HP Recommended
Product: HP Photosmart C4580
Operating System: macOS 10.12 Sierra

Replaced black ink cartridge with genuine HP 74. printed alignment page, scanned alignment page. Screen showed "page failed" Tried 3 more times, same results. Never happened before. 

2 REPLIES 2

‎03-22-2017 09:05 AM

HP Recommended

Hi,

 

Please follow the steps mentioned in the link below and see if this helps you out

 

http://support.hp.com/us-en/product/HP-Photosmart-C4500-All-in-One-Printer-series/3575173/model/3575...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution

‎03-22-2017 09:07 AM

HP Recommended


Hi,

 

This is Ricky,

 

Welcome to HP Consumer Support Forum. I am happy to assist you!

 

Please use this link to get more troubleshooting steps :

 

http://support.hp.com/in-en/document/c01637692

 

In Case, if this document doesnt help, Please remove the black ink first and try to complete the alignment with the Color Ink Cartridge. If that doesnt work, Please remove the color ink Cartridge, and check if the printer works with the Black ink cartridge.


In Case, if the issue still persists, it must be the hardware issue with the printing technology.

 

Please contact 1-800-474-6836 for any assistance. We work 24*7.


Thank you for choosing HP. Have a wonderful day ahead.

 

Please click the "Thumbs Up", to say thanks for helping!


Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.


I am an HP Employee.

Ricky
I am an HP Employee
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