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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-30-2017 09:16 AM

HP Recommended
Product: M775DN ENT 700 MFP
Operating System: Other

Hello,

New HP CLJ M775DN ENT came with dead OS.

When I first turned it on, it went to pre-boot.

 

I followed these steps to reload new firmware. http://h20566.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c03847902&sp4ts.oid=5...

 

Every time it finishes the download and continue it would get stuck on 2/8, i thought it will take time, so I left it on 2/8 the whole day yesterday, came in this morning it is still on 2/8.

 

Any other ideas?

 

 

2 REPLIES 2

‎03-30-2017 12:59 PM

HP Recommended

It was actually the formatter not properly seating.

 

 

‎03-31-2017 06:25 AM

HP Recommended

Thanks for supplying the follow up answer!  Helps others.

I don't work for HP....I just repair their printers.
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