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‎04-14-2017 08:41 AM

HP Recommended
Product: Color LaserJet Pro MFP M477fdw
Operating System: Microsoft Windows 10 (64-bit)

After a recent HP Color Laser Jet Pro MFP M477fdw software update I get this error message on my computer when I attempt to scan: "HP CLJM 477 Scan was not found."  I ran HP Print and Scan Doctor and I can't seem to figure out how to fix this.  Please advise.  Thank you.

1 REPLY 1

‎04-14-2017 12:21 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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