HP Care pack registration Issue

[dwpauley]

I purchased my laptop along with a 3 YR care pack directly from HP.com. I never recieved a e-mail with codes for registering this care pack nor did I recieve anything in the mail with codes on it. I did however recieve a package with a card in it stating I did purchase an HP Care Pack service  and it has a bar code on it. If I spend 300 dollars on a warranty I expect it be working and I do not like the run around I get every single time I have called the phone number listed for HP Care Pack Registration Team. When I call this number they continually transfer me back and forth between each other saying they can not look it up but this person can.  And then the next person transfer me back to the other person saying this person can look it up and fix it for me. This should not be this difficult. Had I known this I would not have bought it. I can only imagine if something goes wrong with my laptop what it would take to actually use this service. This is distasteful and udderly wrong. 

[DavidSMP]

Hi @dwpauley,

Thanks for posting your question in the  HP Community. It is a terrific place to find answers and tips from experts in the community. I reviewed your post and understand that you need to register your carepack and it is not letting you do it on our website. It will be a pleasure to assist you. 🙂

A commendable job was done by attempting it before posting your question in the HP forums. It is always a great pleasure to work with customers like you. Kudos to you for that. 🙂

We definitely value your relationship with HP tremendously. We appreciate you greatly for doing business with HP and I take it as a privilege to share this platform with you. 🙂

Please visit HP phone support to get assistance with this issue.

HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true


(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Trust me I have done all I can to help by keeping your best interest in mind. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂