• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-21-2017 03:15 AM

HP Recommended
Product: z2100
Operating System: macOS 10.12 Sierra

Hi

 

Anyone else experienced an issue (damaged file can't be opened) with HP Click Mac app

I've downloaded 3 times to make sure it's right.

Does not let me to open and ask me to move it to the trash.

 

 

Thanks

1 REPLY 1

‎04-26-2017 01:49 PM

HP Recommended

It appears gatekeeper doesn't like the app.  You can open a terminal and put in 

sudo spctl --master-disable

to allow all apps to be run.  After you open the HP app once, run 

sudo spctl --master-enable

to re-enable gatekeeper.  You shouldn't get prompted ever again for the HP app.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.