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HP Recommended

Please send me the info as well. Printer screen stays white and printer webpage just says initializing.

 

Thanks

danny

HP Recommended

I set my brand new printer up 2 days ago and it printed test page fina and I also scanned a document, after which I turned the printer off. Today I wanted to print a manual, but I cannot get past INITIALIZING. I have tried moving the carrousel manually and I have taken out all the toner cartridges and put them back. I have also tried unpluigging the printer completely and holding the on/off button for more than 30 seconds. The firmware is the 2015-02-28 version, which seems to be the latest available. The noise the printer makes while trying to start is horrendous. Loud, clicking and it seems to be some sort of malfunction with the cartridge carrousel. I have checked that there is nothing stuck inside, so what more can I do????

HP Recommended

how do I unstick the screen from the hp/ energy logo 

HP Recommended

I have same printer described here.

 

Same initializing problem started in my printer after few moths, and it was replaced to new by company who sold it. Now there are same problem with new printer, and I just dont want to waste my time by packing printer every second month!

So please if you have some fix, other than taking power cable off, and holding power button, please send me it with private message!

HP Recommended

Could you please send me the steps to troubleshoot this issue?

 

Thank you!

HP Recommended

Factory reset instructions:

 

Turn the printer off. On right side of the display.

Hold your thumb in the bottom right corner inside the screen.

Power on the printer.

Wait till permanent storage appears and remove your thumb off the display.

 

HP Recommended

Hi,

 

i m facing same issue, i did unplug all cabels, turned off, disconnected power cable as well, kept it off for 2 days, and then turned it on, but nothing worked, it stays stuck at logo, please send me private msg with complete info to resolve it.

 

Thanks in Advance.

HP Recommended

I am having the same problem after changing toner cartridges. I have tried the hard reset, by unplugging the printer and leaving it unplugged over the weekend and plugging it back in directly to the wall outlet rather than a power strip. Please help!

HP Recommended

I have the same problem "stuck in itinialztion" and carasel doesn't turn.

 

Can you give me steps to reset this printer please.

HP Recommended

hI STUCK WITH INTIALIZING MODE, AFTER I CHANGED THE TONER

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