HP DesignJet 500 42 , Error 61:05 Error Processing Job

[SupporteMate]

Hi all,

We have got a Issue with our HP DesignJet 500. It's not possible to print.

Warning: 61:05
Error Processing Job.
Flushing rest of Job
Warning: 0x70f0002
Task: tswitcher
File: pm_utils.c
Line: 171

Installed the hpdj510wumglen.exe driver,

PCL, PS driver, changed the network card but nothing works.

We are using a Windows 7 32 Bit laptop.


Here’s the rest of the info:
HP DesignJet 500 42-in Roll Printer
Model No C7770B


HP JetDirect 600n
Model no. J310A

Thanks for your help.

Best regards

[davidzuts]

System Error: 61:05
Problem
Description:
Error Processing Job. This Error Code only appears in HP DesignJets
800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card
installed, when processing either a PostScript or HP-GL/2 file.
Corrective Action: Try the following:

Switch the Printer Off and wait a few minutes. Switch the Printer
On again and resend the file that you were trying to print.

If the Error Code reappears after resending the file, then try
generating the file again and try to print again.

If the file that is causing this error is PostScript, check if it is
Binary. If the file is Binary, use AppleTalk to send the file to the
Printer. If AppleTalk is not being used to send the Binary file to
the Printer, then change the PostScript settings to Binary through
the Front Panel (Set-up menu / PS settings / Encoding / Binary).

If the Error Code continues to reappear, check for a new release
of the Driver.

If nothing helps, with the power off remove the gl2 card and load the raster driver on the computer and it should print.

[gringod]

Hi i see a few things contradicting each other:

HP DesignJet 500

hpdj510wumglen.exe drive

PS driver

That driver does not contain the drivers for a designjet 500.

If you have the HPGL card then you can use this driver but then your designjet would be HP Designjet 500 +HPGL/2 .

Also if you have tried the PS driver, i assume it is a designjet 500 PS Printer? otherwise don try the PS driver.

If any of these are not 100% correct then you will get the 61 error.

[SupporteMate]

Thanks for the response.

We already tried the following drivers:

HP Designjet 500 42 + HPGL2 Card

HP Designjet 500 plus 42

HP Designjet 500 ps 42

HP Designjet 500 ps 42 + HPGL2 Card

On Windows 7 32 bit Laptop - hpdj510wumglen

On Windows Server 2008 R2 -hpdj510wx64glen

both with the same error message.

Is there any driver which I  should  try too?

Thanks for the help,

SupportMate

[gringod]

Hi it is important to know what printer you have.

has it got a HPGL card installed? a card next to your network card.

does it say Ps om the front of the printer ie: Desingjet 500PS.

Or even print out the information page in the last selection in the menu.

then get the correct driver, then see if you have a 61 error.

[davidzuts]

Attached is a zip file containing very old xp raster drivers.  They should work.  Give them a try.

[SupporteMate]

Great, with the XP driver it works on the Windows 7 32 bit Laptop.

Where did you found it?

Is there a 64 Bit XP Driver for the Server 2008 R2 too?

Because I can't install this driver on the Server.

Many thanks,

SupportMate

[davidzuts]

To be honest I think that driver came out before 64 bit machines. Did you try the driver at the link below:

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=377948&spf...

[flallo75]

I have the same problem. On windows 7 64bit I get always that message. On XP 32bit works fine. 

I tried all possible (and impossible) drivers and connections available (USB and LPT both directly and with printer server), including the one found by windows update. It happens with every application, and also from the simple printer interface, printing a test page.

[davidzuts]

Did you try the driver in the link I provided in my post above yours.  This is the raster driver so it should work without issue.