-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- HP Designjet T120 Error code: 805DFF31

Create an account on the HP Community to personalize your profile and ask a question

12-30-2015 01:31 PM
When the T120 is turned ON the HP logo displays then you get a blue screen with "805DFF31" displayed. You cannot turn OFF the T120 at this point. You must unplug it and plug it back in order to turn in ON, but you will get the same error. There is no sound of movement in the T120, and it doesn't make an beeps or other interesting sounds.
Looking for this error code on HP's support website turned up nothing. Other T120/T520 owners have posted equally strange error codes that start with "805Dxxxx" but everyone seems equally clueless as to what they mean. Why can't HP provide a useful error code that can be referenced?
09-10-2016 07:25 AM
Hi,
Please try removing the ink cartridges, printhead, paper, replacing the power cable and another power outlet. If you still have the problem, please replace the Main PCA (P/N: CQ890-67097). If it is covered under warranty.
PartSurfer: http://partsurfer.hp.com/Search.aspx?SearchText=CQ890-67081
N.B: Part No. CQ890-67081 is an older revision.
It is my understanding that the new Main PCA should come with the USB with the FW. Make sure it is there before installing the new main PCA.
If problems with the FW, will not recommend you to use the old USB with the firmware again.
Thanks,
Rashed
I am not an employee of HP but I am an engineer @ HP Partner and I am share my knowledge from my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click the "Thumbs Up" to say "Thank You"
https://www.linkedin.com/in/rasheddul
