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‎02-13-2017 04:23 PM - last edited on ‎02-13-2017 04:27 PM by Retired

HP Recommended

Error 08:04 and ask to update firmware however I couldn't  updat it because I never have acess to the main menu to proceed to the updating.  Regarding the service manual seems that I have a damage in the formatter or in the hard drive. To confirm this damage I already asked for a hp technician and he confirm tajht the error could be caused by a damage in the formatter or in the mainboard but I should start to change the formatter and the hard drive.  I ordered the both parts and after installed and startup the machine,  I finally have the machine start working.  During next days I started to print several jobs and I did not had any problems. Yesterday morning  power up the machine and  inicialiazing mode.  When reaching 42% in initializating mode the machine stoped again with error 08:04.  There are someone that could give me some help?

 

Thanks!

1 REPLY 1

‎02-14-2017 06:53 AM

HP Recommended

Use usb thumb drive method to update firmware which you should have tried before ordering parts.

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03847902

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