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‎05-17-2017 07:01 AM - edited ‎05-17-2017 07:02 AM

HP Recommended
Product: Designjet T20
Operating System: Microsoft Windows 10 (64-bit)

Plotter has stopped priniting, it jammed but there are no papers jammed inside. it shows error code 87:10. I have tried restarting it several times but the error persist.

1 REPLY 1

‎05-17-2017 07:18 AM

HP Recommended

You have an issue with the encoder strip which could be damaged or just dirty. Try cleaning first using the instructions below and if that does not help the encoder will need to be replaced.

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