• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-02-2016 02:49 PM

HP Recommended
Product: Designjet T520
Operating System: Microsoft Windows 10 (64-bit)

I solved my own problem, but wanted to post in case anyone else encounters this issue. I was printing and I got an error message on the LCD screen saying "The print carriage cannot move." It suggested that I clear any paper jam. I opened the front cover and could not see a paper jam. After trying this repeatedly, and continuing to get the same error message, I noticed that I had a pop-up screen on my computer indicating that the magenta ink tank was missing. It took me a few minutes to put 2 and 2 together, but apparently my magenta ink tank had become loose from the carriage and was sticking out far enough to block the carriage from moving. I was able to stick my finger in and pop the ink tank back in, and the printer is now working normally. I cannot figure out how the ink tank got loose but at least I have solved my issue. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.