• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2017 12:46 PM

HP Recommended
Product: Designjet 430

I have a 15 year old HP Designjet 430, it will load a roll of paper just fine but will not load a roll of mylar, goes through all the motions then spits it out in the end. This problem just started about halfway through the roll of mylar. Anyone have suqqestions?

4 REPLIES 4

‎03-23-2017 08:00 PM

HP Recommended

The mylar should have a white strip on each side. Does it? If it does then the led sensor in the carriage assembly is probably wearing down and can not read the strip right.

 

http://www.ebay.com/itm/HP-DesignJet-SIZE-D-OR-E-450C-430-LINE-SENSOR-C4713-60039-3-CARRIAGE-LED-LIG...

‎03-24-2017 06:56 AM

HP Recommended

A visable white strip? I've never seen a white strip on my rolls of mylars, I've been using the same kind for years and it was loading this same roll a few weeks ago...but maybe it is the sensor. Thanks.

‎03-24-2017 09:58 AM

HP Recommended

See the link below and look at the edges of the media.

 

https://www.plotterpaper.com/hp-clear-mylar-film-24-x-75ft-c3876a/

‎03-24-2017 12:04 PM

HP Recommended

Thanks. No, it does not look like that. None of the rolls I have ever used have looked like that.  Someone else mentioned the led sensor too, so maybe that is it.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.