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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-14-2016 06:21 AM

HP Recommended
Product: HP DeskJet 2130
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I have a relatively new printer, and wanted to replace the ink cartridge for the first time. I bought a genuine HP black incartridge for it, and insterted it but an error message came up saying:

Error Message.jpg

 

I have tried restarting the printer, and cleaning the ink cartridge but still no luck. I don't have the receipt to return/replace the print cartridge, so I was wondering if there way any way to get this cartridge to work?

 

Thank you,

Jen

5 REPLIES 5

‎04-14-2016 06:51 AM - last edited on ‎04-21-2016 04:08 PM by HP Administrator

HP Recommended

Sounds like best bet is to contact HP Support for a replacement. The warranty ends date is 2yrs from date of manufacture and will be lasermarked onto the cartridge body..

 

http://support.hp.com/us-en/document/c00206040

I am speaking for myself and not for HP. Twitter: @Ciara_B_27

‎04-14-2016 06:52 AM

HP Recommended

Apologies - updated link

 

http://support.hp.com/us-en/document/c00206040

 

IPH EOW date on pen body.jpg

I am speaking for myself and not for HP. Twitter: @Ciara_B_27

‎04-22-2016 10:08 AM

HP Recommended

I have brand new cartridges left over from and old printer. These are black and color 61xl. Will these work in the new HP Deskjet 21340 all in one?

‎02-23-2017 12:44 AM

HP Recommended
Am having the same problem with my HP DeskJet 2130. After I install new ink it gives me Incompatible Ink Cartridges..
need help.
I just bought a new refill ink and curious if all the inks are not the same.
I don't get that trend

‎02-23-2017 06:33 PM

HP Recommended

@wallace11,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from your HP DeskJet 2130 All-in-One Printer as you receive an error "Incompatible Ink Cartridges"

 

This issue could occur if the electrical contacts on the cartridges are not working or defective.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Ink Cartridge Errors

 

I request you to install genuine HP ink cartridges as the refill cartridges will completely damage the printer.

 

Also, let us know the operating system installed on the computer from the link: Windows Operating System or Mac Operating System 

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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