HP DeskJet 2132 not connecting to my Mac

[JRW8]

Dear HP,

I've just bought your HP DeskJet 2132. Once clicked on the link in order to download the instilation app, it prompts, "At this time, we don't support setting up from this device/OS". How do i connect my printer then? is there alternative software i need? I have a Mac OS X cersion 10.6.8. Please help!

Thanks

James

[The_Fossette]

Hi @JRW8

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are having issues setting up your printer on the Mac computer.

I’d love to help!

Follow the steps in the below article to setup your printer.

http://hp.care/2mQrE72

Let me know how it works and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!

[JRW8]

Thank you for this but having done everything suggested, there is no download available for my Mac OS 10.6.8. Any other suggestions? I really want to use this product rather than give it back!

I do hope there is another option you can reccomend.

Thank you in advance

James

[Dvortex]

Hello, @JRW8

I see that you were interacting with @The_Fossette. I would like to jump in with a suggestion 🙂

Try the steps mentioned below to try and check:

• Connect the USB cable from the printer to the MAC.

• First, run the Apple Software Update. Check here for steps: http://hp.care/2cNgw3C

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[SofiaML]

Hi community!

The information in the following video may also help:

 If you have any questions regarding this or any other topic, please Click here to create a new post.

SofiaML
HP Support Community