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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-18-2017 10:41 AM

HP Recommended
Product: HP DeskJet 2134

I have just installed the above printer but cannot get it to print. The document briefly appears and then disappears and no printing occurrs.

My laptop has recognised the installation and I have maaged to print a 'diagnostic sheet' but normal printing requests won't work. Totally confused. Please help.

1 REPLY 1

‎04-19-2017 11:11 AM

HP Recommended

@roger35,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from the computer to your HP DeskJet 2134 All-in-One Printer.

 

This issue could occur if the drivers or the ports are not configured properly.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the links below depending upon the operating system installed on the computer:

 

1. 'Printer Offline' or 'Printer Not Responding' Message (Mac)

 

2. Printer is Offline (Windows)

 

Also, let us know the operating system installed on the computer from the links below: 

 

1. Click Here If Windows Operating System is installed

 

2. Click Here If Mac Operating System is installed

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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