HP Deskjet 1000 - black won't print

[MrsB10]

We have been printing without any problems until today. Black stopped printing so I assumed the cartridge had run out. Put new cartridge in (supply screen says it is full) but no black will print. Please help?

[Chin999]

Hi,

Please follow the link and see if it helps you

http://support.hp.com/us-en/document/c04328143

Thanks

I am an HP employee, these posts are according to my knowledge and HP is not responsible for it.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

[silvyg]

Hi,

Please follow this document to resolve the issue

http://support.hp.com/us-en/document/c04328143

hope this helps

[RTice]

Hi MrsB10:

Welcome to the HP Forums, I hope you enjoy your experience!

I understand that your printer is having an issue printing black ink and that you have recently installed a new black cartridge.  I will be happy to help you.

Try to reset the printer and check if that solves the problem.

1. Turn on the printer and open the cartridge access door.
2. Remove both the black and color cartridges from the printer and close the door.
3. Disconnect the power cord at the back of the printer.
4. Wait for 30 seconds and connect the power cable back to the printer.
5. If the printer does not turn on automatically, press the power button to turn it on.
6. Install the cartridges.

Now, try to print and check if the issue is resolved.

[nstream28]

I am having same issue, hopefully tried taking out cartriges, resetting by unplugging, re inserting new cartriges and still no black, have done the clean, the align, the clean again and deep clean and I am real mad now