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‎03-27-2017 12:33 PM

HP Recommended
Product: HP Deskjet 1056 J410f
Operating System: Microsoft Windows 10 (64-bit)

My computer keeps saying printer is USB 2.0 and Laptop is 3.0 so will not print. It use to work on this same laptop until I change ink. my USB ports are black inside not blue could this of upgraded when windows 10 was added

1 REPLY 1

‎03-28-2017 11:46 AM - edited ‎03-28-2017 11:47 AM

HP Recommended

Hello, @chefdag – Hope you are well 🙂


Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

I see that you are having issues while connecting your printer to the recently updated Windows 10 PC. Do not worry, I'm here to help 🙂

 

Ideally, you should be having a regular USB (USB 2.0) port as well on your computer. So try connecting the printer to different USB port to try and fix the issue. If the issue still persists, check http://hp.care/2htfLxX and follow the steps under “USB 2.0 Device Does Not Work When Connected to a USB 3.0 Port”.

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂


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DVortex
I am not an HP Employee
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