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- HP Deskjet 1510 All in One Scanner not working

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04-04-2017 01:15 PM - edited 04-05-2017 06:53 AM
My HP Deskjet 1510 All in One scanner has suddenly stopped working although the printing and copying features still work. I've tried uninstalling and reinstalling the software but no luck as my system still says I have no scanner connected. The Print and Scan Doctor gets as far as Windows(WIA)Scan but doesn't finish this task. Any ideas as to how to get my system to recognise my scanner again?
Resolved the problem by uninstalling latest windows upgrade then reinstalling it.
04-05-2017 06:07 PM - edited 04-05-2017 06:07 PM
Hi @Myopic
Welcome to the HP Forums!
It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
I reviewed your post and I understand that you are unable to scan.
I’d love to help!
Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.
Follow the steps in the below article and check if it helps.
For Network Scanner Connection: http://hp.care/2nZ7i92
For USB Scanner Connection: http://hp.care/2nZr5Vw
Let me know how it goes and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care!
Cheers!
The_Fossette
I am an HP Employee
