HP Deskjet 3512 Printer will not connect to a network

[blow-wow]

Hello,

I recently moved houses and now my printer refuses to connect to our wireless network. I am running on Microsoft Windows 8.1 (64 bit), but have also tried and failed with computers running on Microsoft Windows 10 (64 bit) and Microsoft Windows 7. My Router is of the brand "Technicolor"

When connecting my printer Wirelessly I have two options:

(1)  Push Button Setup

and

(2) Pin Setup

Option (1) Push Button Setup does not work. When I press the WPS button the printer shows the following messages "WPS Connection in Progress..." as though it had received the message from the router and were connecting to it. But after some time this message switches to "Error... Progressed has stopped" or sometimes "WPS has timed out" I've restarted the printer and router a million times but the same happens every single time.

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Option (2) Pin Setup does not work either. I go to Control Panel > Add A Device > Click on "HP Deskjet 3512" And enter the pin provided by the printer. After this the computer goes through the motions of connecting to the printer.

After being connected a dialog box pops with the following message shows up on my computer: "Please Wait while Setup installs neccessary files on your system. This may take several minutes"

But rather than installing the files the printers displays the following error "Error... Progressed has stopped" or sometimes "WPS has timed out"

If I press "retry" the progress on the dialog box will advance and "finish" but it will not actually install the printer.

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I have also tried to install the printer wirelessly using the driver .exe, but the setup will not recognize the printer when I choose the wireless option. Wired option works fine, but with multiple computers in the house it would be more comfortable to use a wireless setup instead.

[Riddle_Decipher]

@blow-wow

Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.

As I Understand you need assistance with wireless printing set up,

Don't worry as I have a few steps to resolve your concern:

You may start with this related HP Forums post that seems to have helped others: Click here

Follow the below list for step by step guidance:

Step 1: Prepare for installation

Before setting up the printer on your wireless network, gather the required items, and then check the printer and computer connections.

1. Gather the following items:

   • Network name: The network name is the SSID.

   • Network password (WEP key or WPA security passphrase)

   • A computer connected to your wireless network

   • Internet access (recommended): HP recommends broadband Internet access such as cable or DSL.

   • Your wireless-capable printer: Place your printer close to the computer during the installation.

   • USB cable: The installer prompts you when to connect the USB cable.

2. Make sure the printer, router, and computer are all turned on, and that the computer is connected to the same wireless network to which you are connecting the printer.

3. Disconnect any USB or Ethernet cables from the printer.

Step 2: Download and install the driver

To set up the printer on a wireless network, install the print driver, and then temporarily connect the USB cable from the printer to the computer. This allows the printer to gather the necessary wireless information from the computer.

For more steps: Click here

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[blow-wow]

Hello,

Thank you so much for your solution. However, this did not work. I have been trying to connect to the printer using that exact method for a few months now and it does not seem to work.

[sandytechy20]

@blow-wow

I thank you for your response and understand the situation well.

This seems to be a hardware issue.

I request you to contact HP phone support for further assistance.

Cheers.