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Aravi47
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HP Deskjet 3540 gives error no toner/ink with black cartridge

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hp deskjet 3540 series aio
Microsoft Windows 10 (64-bit)

My printer HP Desk jet 3540 series All in One printer can copy documents. But when I want to print a document from my laptop I get the message no toner/ink. Print and scan doctor gives cartridge or print head problem. Even with a new cartridge this is the case. This happens only for black catridge and with colour cartridge the printer gives print outs. Is my black print head faulty?

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Jeet_singh
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Hi @Aravi47,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having issues printing on your HP DeskJet printer. Don't worry as I have a few steps which should help you resolve your issue.

 

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP ink cartridges or refilled cartridges?

Did you check the ink levels?

 

In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Next thing, I would suggest here is to follow the steps suggested in the support document for - Black Ink Not Printing and other Print Quality Issues

 

If you have followed the steps suggested and still having the issue, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

Regards,

Jeet_Singh
I am an HP Employee

Aravi47
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I followed all your tips. After upgrading to the latest printer software from HP, the printer started to print in black. But still the Print and scan doctor shows device fault. Not a big problem. I am happy that I am able to print in single cartridge mode. Thanks for all the help. 

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Jeet_singh
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Hi @Aravi47,

 

Thank you for replying,

I appreciate your time and effort.

 

I'm glad to hear your printer started to print in black. However, you are still having issues with the Print and Scan doctor showing device fault,

I believe the issue is now fixed and you can download the correct PSDR 5.0 version from here:  http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

You can confirm based on the size of the Binary File (10.3 MB). Just download and execute the file found there and disregard first the self-update screen that comes up.

 

Alternatively, if you have any issues with your printer that needs our attention, I would be more than happy to assist you 

Feel free to post your query for any other assistance as well, It's been a pleasure interacting with you and I hope you have a good day ahead.

 

Regards,

 

 

Jeet_Singh
I am an HP Employee

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