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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-18-2017 04:26 PM

HP Recommended
Product: HP Deskjet 840 C
Operating System: Microsoft Windows 7 (64-bit)

My HP printer stopped working all of a sudden....don't know why as it was working before but now when I try to print it only prints a blank page and I just got a new HP cartridge for it.....please help

 

 

 

 

1 REPLY 1

‎03-19-2017 01:39 PM

HP Recommended

@Starwoman

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP Deskjet 840C printer and it stopped working by itself. The printer pushes a blank page without printing anything. 

 

I would like to know the following information to assist you better:

  • Do you receive any error message when you try to print?
  • Did any updates happen on the computer after which this issue may have started?

Meanwhile, I did some research and found that the full featured drivers for this printer are not available for Win7. However, we can try to print using the inbuilt printer drivers in Microsoft Windows. Please follow the steps from this link to install the inbuilt drivers: http://hp.care/2bYE4kP

 

NOTE: When you get a list of HP printer drivers to choose from, please select HP Deskjet 990c and continue with the installation. The HP Deskjet 990c drivers will work./

 

Please feel free to let me know the results. Cheers! 🙂

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