HP Deskjet Ink Advantage 4645 suddenly not printing.

[Heksie21]

Hi guys,

My Deskjet 4645 All-in-one has suddenly decided not to print anymore. When I try to print from my laptop it just says "an error has occured" but no further details.

When i try to print from my mobile it gives me a print error 1214 and the paper feeds through the printer but does not print.

It still scans like normal and when I print the status report from the printer itself it works just fine.

I have already uninstalled my drivers and reinstalled them. When i try to install The Doctor i keep getting an error as soon as its finished extracting about a dll file not made to run on windows. Im running Windows 10 on my system and have never had this problem before. 

Can anybody please please please help??

Thanks in advance

Heksie21

[MKazi]

@Heksie21

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Deskjet Ink Advantage 4645 e-All-in-One Printer. I read that the printer stopped printing without any changes being made. There is an error message appearing on the laptop stating "an error has occurred". Also, when you try to print from your mobile, a print error 1214 and the paper feeds through the printer and does not print. The scanning works fine and the printer status report prints fine. You have reinstalled the printer drivers and run the HP Print and Scan Doctor and the issue persists. I appreciate the steps you have performed and have certainly done a good job.You've done a remarkable job performing the steps. 

I would like to know the following information to assist you better:

• Is the printer able to make a copy?
• Is the printer connected wirelessly to the network?

The evidence points towards the printer drivers. I suggest you to uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Now you may download and install the drivers from this link.

I sincerely hope this fixes the issue. Let me know the outcome. Good luck! 🙂

[Heksie21]

Hi there!! Thanks for your response. I will try it asap. The only thing is the repair doctor did not work on my system. When i installed it, it said there was a dll file that was not working properly and that i should reinstall it from the source... but nevermind, ill give your solution a try and let you know asap.

Ps..i did not try to make a copy, but ill get back to you on that as well.

Thanks!

[MKazi]

@Heksie21

You're welcome. 🙂

Sure, take your time. I'll be here to help. Cheers!