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‎01-27-2017 02:47 PM - edited ‎01-27-2017 02:48 PM

HP Recommended

My HP ENVY 4507 printer has been working fine but suddenly does not print anything. I originally thought it was a PC connection problem but have just realised it is not even printing sheets created within the printer itself such as the forms or config sheets. Is there a reset button anywhere which might help? When I ask it to print a sheet  it just sits on 'printing' or ever.

1 REPLY 1

‎01-28-2017 12:35 PM

HP Recommended

@stuWalker,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to print from your HP PSC 1315 All-in-One Printer.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: Troubleshooting Print-Quality Issues

 

Let me know how that works.
 

I hope you have a good day ahead.

Rainbow23 - HP Support.
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