HP ENVY 4527 tray extender not working

[JC54]

The automatic output tray extender has stopped functioning.  It's in the 'closed' position but is not swinging out when printing.  The printer is otherwise printing fine, it's just annoying to keep having to catch the papers!

I have tried turning the power off to the machine and restarting it (a couple of times).  I have also tried printing an alingment page as this was a suggested remedy for a similar problem on another model.

If anybody has another suggestion for how to solve this problem, I'd be grateful.

Thanks

[Jeet_singh]

Hi @JC54,

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I see from the post that you are having an issue with automatic output tray extender has stopped working on your HP Envy 4527 printer. Don't worry I'll try my best to help you with this,

After reviewing your post, I think there is a lock under the track if this is locked this could be one of the reasons why it won't come out automatically.

In the meantime, let's try to perform a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

I hope this should do the trick. Let me know how it goes for further assistance.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[JC54]

I have tried the reset as per your post but it hasn't worked. Have you any other suggestions please? Your earlier post mentioned a lock on the tray?

Thanks

[Jeet_singh]

Hi @JC54,

Thank you for replying,

I appreciate your time and efforts,

I understand you have tried performing a Hard reset on the printer and still you are having an issue with the tray extender. Unfortunately, there is no lock as I did check it should automatically come out.

In this scenario, I would suggest here is to try and check if there is a firmware update available for your printer. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

If the issue still persists, I would suggest the next step would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Let me know if that helps. Thank you!

Cheers 

[JC54]

I have tried the reset as per the private message but it has not resolved the issue. Is there anything else you would suggest please?
Thanks

[Jeet_singh]

Hi @JC54,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested as well as tried to perform an advanced reset on the printer and still having the issue with the tray extender not working. I would personally suggest you contact our HP phone support for further assistance. If your product is out of warranty please choose paid options to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Regards,