Create an account on the HP Community to personalize your profile and ask a question
09-04-2017 10:42 PM
Hello, my printer is possibly about 4 months old. It won't print - it says it's out of paper but it's not out of paper. I can't get it to print photos on HP photo paper (yes, it's the correct size) which seems ridiculous. Also, it won't even print from the main part of the printer with normal paper. It keeps saying to load paper which I have done and realigned a hundred times. It makes a hopeful noise then says again to load paper.
Any suggestions before I throw this useless thing from a cliff would be appreciated, thank you!!
09-06-2017 07:34 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.
I understand that you get an error message 'Out of Paper' while printing from the photo tray of your HP ENVY 5540 All-in-One Printer.
Let's go through a few steps that may help to fix this issue.
And here is the step by step guide in the link: 'Out of Paper' Displays and Printer Does Not Pick Paper
Let me know how that works.
You have a good day ahead.
02-25-2019 12:34 PM
Not sure if this helps future people but I just had this issue where it kept wanting to print from the photo tray, but I was trying to use regular letter paper. I finally found the print settings and where you can tell it to pick from Photo, Main tray, or Auto. Tell it to auto select.