HP Easy Start keeps saying it cannot configure the device software.

[selenalynn16]

I am trying to add my printer to my computer, so I'm going through the HP Easy Start. I have downloaded the required and recommended software, but when I get to the page that says Enable Print and Scan which tells me to add device, a drop down box appears that says that it cannot configure the device software. It then tells me to redownload the software, which I do, but it continues to say the same thing. 

How do I fix it?

[MKazi]

@selenalynn16

A very warm welcome to the HP community. A very good day to you. 

I understand that you have an  HP ENVY 5540 All-in-One Printer I read that the HP Easy Start software does not work. When you reach to Enable Print and Scan which tells you to add a device, a drop down box appears that says that it cannot configure the device software. You have reinstalled the HP Easy Start and the issue persists. I appreciate the steps you have performed and have certainly done a good job. I'll do my best to help you.

Seems like it is a compatibility issue. However, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please reset the printing system in Mac. 
• Post resetting the printing system, please download and run the HP Easy Start.

I hope this information helps. Let me know. Cheers! 🙂

[Theresa Griffin]

I have the same problem and am in a terrible time crunch with a huge project to print. This morning, I was met with a notice that it was time to upgrade the software for my 8600 Pro Premium. I am now at four hours trying to install the new software.

After reading several discussions, I have completed resetting the printing system as well as using First Aid on my iMac.

The error message I get is after downloading the software and clicking the Install button. I'm asked to put in my admin name and password, and right after that, I get a notice that EasyStart connot configure the software. I've downloaded the software four times today and deleted each after the "cannot configure" notice.

I'm using El Cap 10.11.06.

Please help!!

Thank you,

Theresa Griffin

[DavidSMP]

Hi @Theresa Griffin,

I reviewed the post comprehensively. Brilliant effort tremendous persistence displayed to try and resolve the issue. and kudos to you for a job well done. 🙂 You've tried a lot of troubleshooting.

Are you able to use the printer to print and scan now after resetting the Mac printing system?

If you are still not able to install the printer software then please contact HP technical support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂