HP Easy Start won't switch to HP Driver

[jacobswetsuit]

Hi there,

I'm in the process of installing the correct drivers for my HP Envy 4500. When I get to the "Add and Verify Device" page, I can't get past Step 1. I am given the option to use the current driver or switch to the HP driver, but when I click "Switch to HP Driver", nothing happens, and I can't continue with the installation.The program doesn't appear to freeze, because I can still select the "Back" button, but I can't do anything else. I am doing the installation over Wifi, so maybe that has something to do with the issue?

[Echo_Lake]

@jacobswetsuit

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Have you installed the printer full feature software drivers? If not, then install the driver from here

Hope this helps! Keep me posted for further assistance.
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