HP Envy 120 display doesn't work (is black)

[Lavinchi]

HP Envy 120 display doesn't work, display is totally black, also the led for wireless, home, and connect are disabled. Printer self is working but not the display at the front. Sometimes the screen is flow up, but for a few seconds by reset the printer.

Printer received en print pages but display doesn't work :-(.

[Jeet_singh]

Hi @Lavinchi,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand that you are experiencing issues with no display, but you can still print. I would like to help you resolve this issue.

It might be a power issue or a hardware issue with the display.

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Next thing, I would suggest here is to install the latest firmware update for this printer, using this link: http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-120-e-All-in-One-Printer-series/5203208

Please follow the steps suggested in the support document for - Click here

Once the Firmware Update has completed check the display on your printer to ensure that it is functioning properly.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck! 

Regards,

[Lavinchi]

Sorry, i have try your solution but it never works, display still black.

When i try to update my firmware the installation will be finieshed because the printer has een critical error, solve this problem !

How ???

I will try a new cable if i can find anyone ...

Keep you informed

Lavinchi

[Lavinchi]

I try this afternoon before the hard reset open de display ((up), then when i do a hard reset the display works !

But when i close for 50% the display after the hard reset the display goes out of order 😞 ...

[Jeet_singh]

Hi @Lavinchi,

Thanks for the update,

I appreciate your time and efforts,

As I understand you have tried the steps suggested in the previous post and still having the issue with the dim display, I would suggest the next step would be to perform a Semi-full reset on the printer. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,