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‎01-30-2017 11:29 AM - edited ‎01-30-2017 11:30 AM

HP Recommended

Hi - I just purchased an Envy 4522 from Costco. It comes with a free download of photo editing software called PhotoPlus X7. When I go to register the product key at the vendor's (Serif) website, it says the "product key is expired". Investigating their site shows that they have discontinued the PhotoPlus software.

 

There is no way to reach customer service at this company.

There is also no way that I have found to pose this question to customer service at HP, that's why I'm asking for help through the Forum.

 

Why is HP promoting this expired "benefit" to purchasers of its printers. And is there an alternative that HP is providing?

 

Thank you.

1 REPLY 1

‎01-30-2017 01:00 PM

HP Recommended

Hi,

 

Have you tried

 

    https://community.serif.com/forum/70068/free-photoplus-x7-software-with-hp-printers

 

This is a software product from a third company, only God knows it would die and remove the product. Many small companies give away their end-of-life products and HOPE users will pay money for their new/upgrade products.

 

There is a new software which comes with HP new printers for free. From my view, it is a good software with a bit learning curve but if you needed more functions you still have to pay. 

 

Beleive me or not, nothing is free in this world, you may have to pay hidden cost for others to use a product and other people have to pay hidden cost for you to get it "free".

 

Regards.

BH
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