HP Envy 5530 - computer won't recognize that the printer is on the same network

[432111]

Ok I guess I'm alone…

[Jeet_singh]

HI @432111,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I understand you are having network issues on your HP Envy 5530 printer. I'll be really happy to help you with this.

Don't worry as I have a few steps to resolve this concern,

Let's start by restarting the computer, printer, and router.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Disconnect the power cord from the router.

2. Turn off the printer.

3. Close all running programs on your computer, including the HP software installation window, then shut down the computer.

4. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the computer.

7. Try installing the HP driver and software again.

For more detailed steps, please follow this document: Click here

Alternatively, you can go through this documents:

Printer Does Not Maintain Wireless Connection - Click here

Printer is Offline (Windows) - Click here

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Good Luck.

Thanks & Regards,

[penaj1982]

Hello,

I too have the same issue.

?I have tried to link my printer direct to my router with my password.. I have tried to re-boot my router... i have tryied to use the push botton on my router to connect the printer.... i have tryied to delete and re-enstall the drivers on my pc...

and now i just tryed your method on using wierless direct on the printer and connecting my pc to it and i still cannot get this printer to work wirelessly.

is there any oher advice you can give me.. is there a HP support line that we can talk to maybee?

[Jeet_singh]

Hi @penaj1982,

Welcome to HP Forums, 

this is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand you are having Network connectivity issues using your HP Envy 5530 printer.

Let's try these steps:

First, uninstall the printer driver and then install it and then select the connection as USB and then complete the setup. 

Now follow the link to Changing from a USB to a Wireless Connection (Link shows for DeskJet but this would work even for this printer)

I hope this helps. Let me know how it goes. I'll be more than happy to help you.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,