HP Envy 5544 Scan to Email not working?

[Skalaki]

I just bougth a HP Envy 5544, and I can scan from my computer just fine, but I can't scan to email directly from the printer. I've tried to add the corresponding app in HP Connected, but it says it is not supported. How can I solve this?

[ShlomiL]

Hi,

Teh scan to email app is not supported by your printer indeed, it is only supported on printers with a full color touch screen.

If you have outlook installed and configured on your PC tap Scan > Email, click the Scan Shortcut and select PDF to Email, then the scan will launch an ougoing mail message.

If you do not have a mail client installed select Save as PDF and then email the scanned file from your PC.

Regards.,

Shlomi

[Skalaki]

Then why is this printer being sold with this feature on it's specifications? In HP official page (http://store.hp.com/us/en/pdp/hp-envy-5540-all-in-one-printer) it clearly says it supports this functionality. 

HP is selling a product without a feature, saying it has.

The only way I see to solve this issue, is to return the printer.

[ShlomiL]

Hi,

This is what shown on the specification:

Digital sending features
Scan to email [via printer control app]; From software: Scan to file; Scan to email

Scanning to email can be done via the printer control app which is HP AIO Remote (from Android or Apple devices) or from the HP software from a Windows PC or a Mac using the installed mail client software..