HP Envy 6458e will not connect to my internet

[mas49]

My laptop which is a HP Z book, says I am connected to the internet and lets me surf, but the wireless printer keeps flashing purple with a while light in the middle and has been trying to connect for the past hour it seems! The wi-fi light on the printer is also blinking.

The HP smart app says the printer is offline on my laptop and unavailable on my iPhone.  What should I do?

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[Jay_G24]

Hi @mas49.

I'd like to help!

I understand you are unable to connect the printer to the network.

To assist better -

1.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
2. Are you trying to connect the printer to a home to a public network?
3. What is the distance between the router and the printer?

While you respond to that, try the below steps -

Connect the printer using Wi-Fi Protected Setup (printers without a touchscreen)

Use the Wi-Fi Protected Setup (WPS) button on your router to connect the printer to your Wi-Fi network.

1. Place the printer near the Wi-Fi router.

2. Put the printer in WPS connection mode.

   • Most printers without a touchscreen control panel: Press and hold the Wireless button  for five seconds or until the wireless light starts to flash.

   • HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button  and the Power button on the back of the printer for five seconds until the blue bar flashes.

3. Within two minutes, press and hold the WPS button  on the router until the connection process begins.

4. Wait for the Wireless light or bar on the printer to stop flashing. The printer is now connected to the network.

You may refer to -Wi-Fi connection is lost after a router or network settings change

Hope this helps! Keep me posted. 

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[JessikaV]

Hi, 

Check your network connection status 

HP printer is offline or unavailable 

Troubleshoot a Wi-Fi connection to an HP printer 

JessikaV
HP Support Community Administrator