HP Envy 7640 Printing Permission problems on Desktop

[raspoon]

Have installed th HP Envy 7640 printer with a USB connection, the software and it still will not print.  Keeps giving me an error about printer permissions.  I'm the adminstrator of my desktop and not on a network.

Funny thing is I can hookup printer to my Dell Notebook and it prints fine, but want to hook up rpinter to my desktop.

Anyone have any suggestion?  Please help.

[Chimney_83]

Greetings @raspoon, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print from one of your computers.

Have you tried to uninstall the printer and install it back?

Request you follow the procedure mentioned below to uninstall the printer and install it back on the computer. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Let me know if this helped. 

[raspoon]

Thanks for the help & suggestions. No luck getting printer to print. I'm the admin on my desktop, no network & it will not allow me to check ability to print. Some bull about permissions. Keeps telling me I don't have permission to change! Confused

[Chimney_83]

Thanks for the reply and trying the suggested steps. Please run HP Print and Scan doctor and check if it resolves the issue you are facing. 

If possible, please share a screenshot of the error you are receiving. 

Did you delete the printer from print server properties as suggested earlier? 

Create a new user account on your computer and install the printer and check. 

Keep me posted.