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‎02-16-2017 09:59 AM

HP Recommended
Product: HP Envy 7640 all in one
Operating System: Microsoft Windows 10 (64-bit)

My operating system is Windows 10 and I have an HP Envy 7640 All-In-One printer that will not connect and print.  The printer shows offline however the printer is connected to my router.  I have tried multiple times the HP Print and Scan Doctor which did not work.  I have deleted the printer and tried to reinstall the drivers which also did not work.  This printer is one that HP replaced last year after the 6800 series one that I had owned only a few months failed.  I am pretty frustrated with HP printers at this point.  I would appreciate any help or suggestions anyone might have to fix the problem... Thanks

1 REPLY 1

‎02-17-2017 08:29 AM

HP Recommended

@Steve5857

 

Welcome to the HP Forums. I would be happy to help you with your HP Envy 7640 printer. I understand that you that your printer shows offline and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Set the default printer and unpause printing.
  • Reset the printer and check the connection status.
  • Make sure the correct port is selected.
  • Create a manual connection.
  • Reinstall the printer using HP Printer Assistant.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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