HP INKJECT 3630 OUT OF PAPER ERROR

[FURIDASU]

I got a HP Inkject 3630 a week ago. 
There is no problem with the printing itself. There are no Jams or whatsoever. However I often have to print big documents with about 60 pages. Whenever I print small documents it works fine, however whenever I print a 60+ page document I get an error that the printer is out of paper. I checked that I do have enough paper for the job. I end up finding a temporary fix by printing multiple batches like from page 1-4 then 4- 8. When I do that, it works perfectly fine. This gets really annoying when I frequently have big documents to print. 

I tried almost everything possible. Reinstalling the drivers, reset the printer, reinsert the ink, reinsert the paper, tried with 1 piece of paper, tried with a tray full of paper, and still nothing seem to work. 

Is anyone else have this problem too, or is it just me? 

Thank you in advance!

[Rainbow7000]

Welcome to the HP Forums!
I hope you're well @FURIDASU 😄

I read about the 'out of paper' error you're facing when printing out large documents, and wanted to reach out to share my own suggestions.

I would say to try cleaning the paper rollers in the printer, and also power reset the printer and ensure it's plugged in directly to a wall outlet, avoiding power bars and surge protectors.

See this link for a paper jam to see instructions on how to clean the rollers (I know you don't have a paper jam:)): An 'E4' Error Displays (Paper Jam)

If the error continues, please call phone support to discuss a replacement printer.

With the printer turned on, disconnect the power cord from the rear of the unit.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the unit.
If the printer does not turn on by itself, press the Power button to turn it on.

If you have any troubles, let me know and I will do my best to help.

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help. 🙂

Have a great day:D

Contact form to get HP's phone number in your region: http://support.hp.com/gb-en/contact-hp/

[olevy]

I had a similar problem, first with a very old 3650, then with a very new 3630. The out of paper condition (which does not occur when connected in WIFI) was actually due to a bad USB cable...