HP Ink Advantage 2060 cannot open scan program

[RLeon]

Dear admin

Please help, I cannot open the HP scanner software on my Windows 7- 64 Bit laptop, but work fine with my other laptop that runs Window VIsta.

I Also did the HP Print & Scan Doctor and the result is :

I tried using the Windows fax & Scan :

But with printing documents from Words or Excel or through another program, it actually prints, with the following issue : 

But it prints..

Cant you please solve my problems?

Thanks

[Rainbow7000]

Welcome to the forums RLeon

I have read your post about the Scanner Communication Error you are seeing when you attempt to scan with your Deskjet Ink Advantage 2060 and Windows 7 system. Thank you very much for the screen shots, they help me tremendously!

At this point, I would suggest for you to Uninstall the Printer Software, restart your computer and then reinstall the printer by using the Full Feature Driver Download.

I hope that works! Please let me know the results.

I hope you are having an excellent Wednesday

[RLeon]

Hello Rainbow..

Already done what u've recommend few months ago..

I've compensated scanning with my other laptop, but now the program on that other laptop corrupted, and I can't both uninstall / install..

Now I got 2 problems. 

1 Laptop can print but no scan.

The other laptop missing corrupt files so I cant uninstall/install.

Any other suggestions?

Thank you

[Rainbow7000]

Hi there RLeon!

Thanks for getting back to me! I have some more ideas, that might help out.

1. Run the Microsoft Fix It tool to uninstall the printer.

2. Remove the printer from Print server properties in the Devices and Printers from the Control Panel.

3. Select Start and type in CMD and press enter, in the command prompt type in SFC /SCANNOW

4. After the scan now is finished running, perform a Clean Boot (How to perform a clean boot)

5. After the PC restarts, try running the installation again.

Hopefully that will do the trick! Let me know the results!

Have a great weekend:)

[RLeon]

Dear Rainbow.

I did all your ideas, and the result are :

1. Run the Microsoft Fix It tool to uninstall the printer.

Done --> it said 'uninstall completed' 

2. Remove the printer from Print server properties in the Devices and Printers from the Control Panel.

Done --> the printer isnt listed

3. Select Start and type in CMD and press enter, in the command prompt type in SFC /SCANNOW

4. After the scan now is finished running, perform a Clean Boot (How to perform a clean boot)

Done

5. After the PC restarts, try running the installation again.

Done

Still no positive outcome.

Please help me.

Thank you

[Rainbow7000]

Good Monday to you RLeon

Thank you ever so kindly for the screen shots and effort!

Could you please follow the Windows Vista instructions from the document below next:

Fatal Error 'Error 2753' (MSI 2753) Displays During HP Software Installation in Windows

Let me know the results! I hope this helps.

[RLeon]

Dear Rainbow.

Thanks for getting back.

I've done those steps, and the result is (drum roll)........

Any other recommendations?

Thanks in advance

[Rainbow7000]

Hi RLeon!

I am sorry to see the results. At this stage, I recommend restoring your Windows 7 OS.

If you wish to go ahead with the restore, the guide below will help you!

Using Microsoft System Restore (Windows 7)

Best wishes