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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-08-2016 03:12 AM

HP Recommended
Product: HPOfficeJet Pro 8715
Operating System: Microsoft Windows 10 (64-bit)

I have recently purchased a HP Officejet Pro 8715, and I have enrolled for Instant Ink


I am able to print both remotely from my phone and tablet and as a web services printer from my PC.

However from https://instantink.hpconnected.com/subscriptions/3587871324 I am receiving a "Cannot Connect to Printer" message and from https://192.168.0.35/#hId-pgWebServicesSummary it shows HP Instant Ink is disabled

 

I have already de-installed and reinstalled the printer & software several times, both from the CD and via the webpage

 

I would appreciate any help, thank you

 

1 REPLY 1

‎10-08-2016 07:51 AM

HP Recommended

Just to let you know those links are useless.  They require your login on your network.  You need to post screen shots.

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