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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-19-2022 12:07 PM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer

I bought the printer from someone, she forgot she had an InstantInk account  and I cannot print because I don't have any log in information. How can I cancel or reconfigure the InstantInk account?

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1 REPLY 1

‎04-27-2022 02:47 PM

HP Recommended

The issues may be more complicated.  If there is an outstanding balance owed on the account it will likely need to be brought up-to-date.  Also, if the printer currently has Instant Ink cartridges installed they will need to be replaced with retail cartridges to enable printing.  I would suggest finding the serial number on the printer and then contacting HP Instant Ink support. Go to the HP Instant Ink site, the phone number will be listed in the lower center of the opening screen.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

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