HP LASERJET M1136 MULTIFUNCTION PRINTER-----SCANNER NOT WORKING

[virendrapawar11]

I HAVE RECENLTY PURCHASED HP LASERJET 1136 MFP. PRINTER IS WORKING FINE, BUT SCANNER IS NOT WORKING. HOWEVER PHOTOCOYING ACTION IS PERFECT. I GUESS THERE IS SOME ISSUE WITH THE DRIVER THING. CAN ANYONE PLEASE ASSIST ME FOR THIS???

I HAVE PREVIOUSLY OWNED DESKJET SERIES, IN WHICH SCANNING AND PRINTING BOTH WERE WORKING FINE. 

THANKS IN ADVANCE.

[Gemini02]

Hi @virendrapawar11 ,

I see that you are having issues scanning from the computer. I will do my best to assist you with this issue.

What happens when you try to scan? (error message)

What software are you using to scan with?

What operating system are you using?

Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?

How to Find the Windows Edition and Version on Your Computer.

Temporarily turn off the Firewall to make sure it isn't interfering.

Try scanning again.

If you are using Windows, download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?

Make sure the printer is connected directly to a wall outlet and the USB cable is connected directly to the computer. The USB cable shouldn't be longer then 6 feet. Is the cable a 2.0 or 3.0 cable?

Try another USB cable. Try another USB port on the computer.

Please provide in detail the results if you are still having issues.

Have a nice day!
Thank You.

[virendrapawar11]

Operating system is Windows 7
I have tried using readiris.. During scanning continuous busy sign is showing.
I have used print and scan doctor, it's showing some wia error.
I am a doctor, also I am using radiography sensors on the pc.
Print and scan is showing to uninstall. help!!!

[Gemini02]

Hi virendrapawar11, 

Thank you for providing that information.

Are you signed is a the Administrator of that computer?

WIA drivers are part of Windows Operating System.

Run this Microsoft Fit It Tool to see if it will resolve this issue.

Diagnose and repair Windows File and Folder Problems automatically.

I have provided this document, just to make sure these are the same ones you had checked.

This document is to Check the Windows Image Acquisition (WIA) services.

Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.

Disregard the title.

Go to Solution three: Check the Windows Image Acquisition (WIA) services.

Temporarily turn of the Antivirus Software and try scanning again.

If the issue persists, download and try to repair the WIA drivers. If you don't feel comfortable about doing these steps, you can contact the computer manufacturer or Microsoft to resolve this WIA error.

Back up the registry first.

How to back up and restore the registry in Windows.

Restore Default Startup Type for Windows Image Acquisition (WIA).

Once the WIA is working properly agian on the computer, most likely you will have to uninstall and reinstall the printer software.

Please let me know the results.

Thank You.