HP LJ 600 M602 printer hard drive pass word reset

[zfarley_IT_Guy]

How to reset a lost password for a HP LJ 600 M602 printer. The Solid State hard drive failed and it is asking for a password in the admin menu. I did not set a password on this printer or hard drive.

[Karthik]

If you could provide the error/code it is generating, we could prove you the password.

[SA_Fix]

Hi @zfarley_IT_Guy,

Try a factory reset via the Preboot menu.

To Access the Preboot menu:

1. Turn the product on.
2. Press the Stop button when the Ready, Data, and Attention LEDs are illuminated solid.
3. Use the Down arrow button to navigate the Preboot menu options.
4. Press the OK button to select a menu item.

Scroll to Administrator >> Startup Options >> Cold Reset.

If you are still facing any issues with password reset, or need to format the Hard Drive,  login to 24x7 chat support at this link:
http://www.hp.com/go/ispe

I work for HP.

[zfarley_IT_Guy]

99.09.64

Disk non fuctional replace to continue

model number CE991A

CR# CNCCF1G08N

[Karthik]

Try

e9ee83h1u9

[SA_Fix]

Hi @zfarley_IT_Guy,

99.09.64 Disk malfunction:
The error code indicates that the hard disk drive has failed.

Recommended action
Replace the hard disk drive.

Get in touch with HP Support to replace the hard drive.

I work for HP.

[zfarley_IT_Guy]

No access to the admin menu or service tools because of the password prompt.

[Karthik]

Try

e9ee83h1u9

all are in lower case

[zfarley_IT_Guy]

There are only numbers to be entered for this password. there are no letter keys on the printer display console.

[SA_Fix]

Hi @zfarley_IT_Guy,

Access the Preboot menu

1. Turn off and turn on the printer.
2. Press the Stop button when the Ready, Data, and Attention LEDs are illuminated solid.
3. Use the Down arrow button to navigate the Preboot menu options.
4. Press the OK button to select a menu item.

Scroll down to Administrator >> Clear Password.

Let me know if it works or if you are still facing any issues.

I work for HP.