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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-19-2016 01:38 AM

HP Recommended
Product: HP LaserJet 700 color MFP M775
Operating System: Microsoft Windows Server 2008

When attempting to add "Outgoing E-Mail Servers" on the LJ M775, adding the settings for Office365 fails to test and configure correctly.

 

i have read most of the forums, and triple checked the settings being used, but the device does not want to connect. The firewall is open to allow the settings and can be configured on a desktop without issue.

 

SMTP: smtp.office365.com

PORT: 587

Enable SMTP SSL Protocol

Using O365 Credentials

 

when i click "TEST" i get the following error

 

"The operation failed. Please verify your configuration and try again"

 

ScanTestError

 

i need some assistance

 

 

 

2 REPLIES 2

‎09-19-2016 02:09 AM

HP Recommended

FYI

 

i can telnet to "Port 587", and i have made sure that the "Networking" includes the correct DNS Suffix and DNS server addresses. Although this  fails, i am not sure what is actually failing as there are no other error messages.

‎11-15-2016 04:33 AM - edited ‎11-15-2016 04:34 AM

HP Recommended

Hello,

 

I had the exact same issue with the same printer.

 

I did a firmware update + it restarted itself after the update. And it worked. (We had a change of SMTP, and it could not find the new one. )

 

 

cljM775fw_2308209_000585.bdl

 

Is the firmware I updated to. And it worked after. Hope it helps.

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