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hassaan1
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Message 1 of 2
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HP Laser Jet Pro MFP M25-M27 driver Installation Eror

HP Recommended
HP G62-453TU
Microsoft Windows 7 (64-bit)

I have  facing problem to installing driver of hp laser jet pro mfp m25-m27, operating system

of window 7 64bit. when i trying to install driver, i show this eror message.

(A problem occurred while preparing to install software to your system.Please restart your computer,

and run this installer again. If the problem  persists, please check the product support web site for your product)

PLZ help Me Immediately.

 

 

 

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DavidSMP
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HP Recommended

Hi @hassaan1,

 

Thanks for stopping by the HP community. A very good day to you. 🙂 I reviewed the post regarding installing HP printer drivers on your computer. I will be delighted to assist you here. 🙂

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂 You are a valued HP customer and it is paramount to assist you with it.

To assist you better, I would require more information regarding this.

  • Did you install it from a CD or downloaded from the HP support site?

Please try these steps:

  • Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
  • Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
  • Go to devices and printers, select any printer listed there and you will get some options on the top. 
  • Click on print server properties. 
  • You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
  • Delete all the instances of your printer listed in devices and printers.
  • Restart the PC.
  • Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
  • Type %temp% in the run box and click Ok or hit the Enter button.
  • It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
  • If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
  • Please ignore the Regedit option if it is not possible to do it.
  • Restart the PC again. 

Download the latest full feature driver from https://support.hp.com/in-en/drivers/selfservice/hp-laserjet-pro-mfp-m25-m27-series/9365411  and install it on the computer. Please ensure to select the correct operating system before installing it.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

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