HP LaserJet 1022: reset fails to kill orange light after paper jam. What do I try next?

[JDH49]

I've followed the instructions to reset this (quite old) printer after it picked up multiple sheets at one go and it reported a paper jam. There wasn't in fact any paper left inside, but I've given it a clean anyway.  Pressing both buttons to reset, I get three lights in unison, but when i release, it goes back to blinking orange and still thinks there's a jam. Never had a persistent issue like this before. Has its little brain packed up?

[-JohnB-]

Hi there ,

This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.

http://support.hp.com/us-en/document/c01561369

Best of Luck!

[JDH49]

JohnB - thanks for the tip, but I had already gone through this cycle of checks and maintenance without success. Holding the two buttons down and re-powering always eventually produces orange rather than green. I can't complain after the many years of service from this printer, but I reckon it's a terminal electronic problem. J

[-JohnB- · Accepted solution]

JDH49,

If you have been through the steps listed above the printer likely requires servicing. You can reach support -- at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl -- for servicing options.

Best of Luck!