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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-06-2017 11:47 PM

HP Recommended
Product: HP LaserJet 1536dnf MFP
Operating System: Microsoft Windows 8.1 (32-bit)

Since updating HP drivers a few months ago, the 'Properties' box in the printer dialog no longer opens the HP Printer properties...so I've been unable to change paper size or print two sided.  I uninstalled and reinstalled the drivers (at least twice now, today being most recent) and it still 'flashes' when I try to open printer properties and adjust them.

 

1 REPLY 1

‎06-08-2017 10:46 AM

HP Recommended

@BITS_MECHANICAL

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP LaserJet Pro M1536dnf Multifunction Printer. I read that after updating the printer drivers, the properties box does not open the HP printer properties. Due to this, you're unable to change the paper size or perform two sided printing. You have uninstalled and reinstalled the drivers and it still flashes when you try to open the printer properties.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

Now, please check if the properties box opens and if you're able to select paper size and perform two sided printing. If the issue persists then I suggest you uninstall the drivers from the root level and then reinstall them by following the below steps:

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers.
  • You may download and install the drivers from this link.

I sincerely hope this helps. Please let me know the results. Good luck! 🙂

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