HP LaserJet P2015dn Won't Print a Multi-Page Document

[misfitclinic]

Our business has had an HP LaserJet P2015dn for a while now, but just recently it has stopped allowing me to print a multi-page document. IE: If a document has two pages, and I choose to print, it won't print anything. If I go back and print page 1, it'll print page 1. I then have to go back and print page 2.

This wasn't always the case, and I'm not sure what happened to cause the problem. Any help would be much appreciated.

[Imagenet_Tech]

Hello, sounds like it may be a driver issue. Try downloading the latest driver for this model or reinstalling the printer and see if that changes anything. Reason for the change all of a sudden is possibly system updated and caused the driver to have issues, or you need a newer driver that is compatible with the update.

Hope this helps....

[misfitclinic]

I tried deleting the entire printer and re-downloading it. I chose to have the current drivers updated when that question came up in the prompts. This, sadly, did not fix my issue 😞

[Imagenet_Tech]

Hello, sorry for the late response, when you downloaded the driver are you using the PCL6 driver? If so, I would download the UPD PCL5 driver and then install the printer again to see if that changes anything. In most cases I have seen PCL6 to be rather glitchy, or do odd things.

Hope this helps....