• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-19-2015 01:50 PM

HP Recommended
Product: HP LaserJet P2035
Operating System: Microsoft Windows 7 (64-bit)

Suddenly printer stopped printing in color:

1) checked cartridges - they're good

2) checked settings - they're good

3) under "Printer Properties" --> "General" --> "Features", Color is set to "NO".  This is not a changeable setting.

 

Looked up troubleshooting and found to go to "Device Settings" and modify the "Installable Options".  My interface does NOT have "Installable Options".

 

Please advise.  Any help is much appreciated.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2015 02:50 PM

HP Recommended

Hello, are you sure you have the correct model number? The HP P2035 is a black and white printer, so it does not print in color.

 

But, if you have a color printer and it is only printing in b/w then I would suggest changing the driver to pcl 5. I have seen similar issues with color printers while people were using the pcl 6 driver.

 

 

Hope this helps.....

View solution in original post

1 REPLY 1

‎08-19-2015 02:50 PM

HP Recommended

Hello, are you sure you have the correct model number? The HP P2035 is a black and white printer, so it does not print in color.

 

But, if you have a color printer and it is only printing in b/w then I would suggest changing the driver to pcl 5. I have seen similar issues with color printers while people were using the pcl 6 driver.

 

 

Hope this helps.....

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.