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‎03-29-2017 05:24 AM - last edited on ‎03-29-2017 08:52 AM by Retired

HP Recommended

hp laserjet 100color mfp m175nw is not booting ,the screen comes on but no sound .

i have the hp simbol stcuk on the screen .........is not working 

1 REPLY 1

‎03-30-2017 12:43 PM - edited ‎03-30-2017 12:44 PM

HP Recommended

Hello, @desmond4u – Hope you are well 🙂

 

Welcome back to the HP Forums, I'd be happy to help you with your issue with your LaserJet printer!

 

Going through your post, I understand that your LaserJet printer is not booting up and is stuck on HP logo. Did you try updating the printer firmware? If not, then try updating the firmware and perform a power drain on the printer.
 

Go to http://hp.care/2eYEL0E and select firmware to download and update the printer. Restart the printer once and check.  If the issue persists, follow the steps below and check:
 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂


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DVortex
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