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‎01-11-2016 07:16 AM

HP Recommended

Hi @Shaks0125,

 

Welcome to the HP Support Forums! I see that you are experiencing issues installing the printer on Windows 10. I would like to help you resolve this issue.

I wasn't sure what error you were getting, so I have provided a few steps to try, to see if we can successfully get the printer installed again.

 

Run any Windows Updates.

 

Disconnect the USB cable.

 

Perform a clean boot on the computer and turn off the Antivirus Software. How to perform a clean boot in Windows.

 

Then run the installation, immediately after connecting the USB cable, follow the steps in this document to update the drivers so it doesn't error out again. A Fatal Error Displays During Software Installation. Then the installation should continue, if this is the issue that you are having.

 

If you are still having issues, check the error code that you are having and use this document: HP Printers - A 'Fatal Error' Displays During HP Software Installation (Windows).

 

How is the printer connected?

 

Please let me know the results. Thank you.

Gemini02

I work on behalf of HP

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