HP LaserJet Pro 200 color M251nw Printing Out of Alignment

[James_LAG]

Images and color text print out of alignment.

The issue started the first day we had the print.  It has taken me a while to get into diagnosing it but I have tried the following:

I have tried replacing the toner cartridges with new ones (expensive).  The problem occured even with the original starter cartridges.

I have tried a full printer reset.

I have tried leaving the printer unplugged from power for 24 hours.

I have tried several alignment features within the printer menu.

Printing black alone is fine.  All other colors do not line up with each other or with the black.  Creates a 3D-ish kind of effect.

The printers quality report shows all colors areprinting fine but not aligned to one another.

I have included scans of a part of a rainbow print that illustrates the misalignment as well as the quality report page.

[sodamaster]

I am having the exact same issue.  I just set up my printer last week.

[Gemini02]

Hello,

I see that you are having issues with the printer being out of alignment. Thanks for providing the screen shots.

I can help you today.

Run a calibration on the printer, if you haven't already.

Go to Setup, System Setup, Print Quality, Color Calibration, Calibrate Now. (use 8 1/2x11 paper)

I have provided a document to go through to make sure all the steps were followed for Troubleshooting Print Quality Issues. You pretty much have done all the troubleshooting James_LAG .

What is the weight and kind of paper you are using?

Do you have this issue also using plain 8 1/2x11 paper?

Are you still using the original toners sodamaster?

Are you both using Genuine HP Toner?

Please provide in detail the results if you are still having issues or call our technical support if the issue persists, at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Contact HP.

Have a nice day!
Thank You.

[James_LAG]

I have indeed followed all the steps on that document.  I have done the calibration many times, each after trying various other steps and to no avail.  I have been using genuine cartridges, but I admit my frustration and have tried it with aftermarket in an attempt to get a better result, but I get the same result either way.

As for the paper I have been using standard 20 weight paper, 8.5x11.

Thanks,

James

[Gemini02 · Accepted solution]

Thanks for letting me know James_LAG.

At this point it does look like a hardware issue with the printer. Please call our technical support and inquire about a replacement printer, at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Contact HP.

Thank You.